February 2, 2024
These Terms and Conditions (the "Terms") form the exclusive contractual foundation for all transactions involving the sale and purchase of dental devices, accessories, and related products ("Products") between Toothpillow Inc. ("Seller") and the acquiring entity ("Customer"). The acceptance of these Terms by the Customer, through the execution of a purchase order, signifies an unequivocal agreement that these Terms take precedence over any other document or communication, effectively nullifying any contradictory Customer conditions.
This Privacy Policy, as amended or otherwise changed from time to time (this “Privacy Policy”), explains how Toothpillow Inc, parent companies, affiliates, and other corporate entities under common ownership including, but not limited to, all websites that link this Privacy Policy (“Toothpillow”, “we“, “us“, or “our“) collects, uses, maintains and discloses user information obtained through its websites, applications, services, and products (collectively, “Services“). Whenever you access or use the Services, you accept the terms and conditions of this Privacy Policy. If you do not agree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of the Services.
This privacy policy is crafted to inform users about the handling of their "Personally Identifiable Information" (PII) in the online sphere. In the realm of US privacy legislation and information security, PII is defined as data that, whether alone or in conjunction with other details, can be utilized to distinguish, reach out to, or pinpoint an individual, or to recognize an individual in context. We encourage you to thoroughly review our privacy practices to comprehend how Toothpillow gathers, applies, secures, or otherwise manages your PII in line with our website's operations.
This Policy does not apply to websites, software, or applications run by third parties that Toothpillow may link to, reference, or otherwise contract with, so please reference the respective third-party privacy policy for information on how they collect and use your information.
If you have any questions or concerns about this Policy or our practices concerning your personal information, please contact us at privacy@toothpillow.com
Privacy Policy Updates and Changes We may revise this Policy at any time for any reason, including but not limited to reflecting changes in law, changes in our personal data information collection, protection, and use practices, changes in the features available through the Services, or addressing any advances in technology. If any changes are made to this Privacy Policy, the changes will be effective upon posting to the Site and will be prominently posted on websites and applications. You should review this Policy each time you visit the Site or use our Services to inform yourself of any revisions. Your continued use of the Site will constitute your acceptance of the Policy as revised.
Pertinent Definitions “Personal Data” means data that Toothpillow may collect from you or that you may voluntarily provide to Toothpillow that may identify, relate to, describe reference, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly with you, your household, or your device(s) used to access the Services, including, for example, your name, address, User ID, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.
“Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons.
Lawful Basis for Processing We only collect and process Personal Data about you where we have a lawful basis to do so. Lawful bases include consent where you have given consent, contract, and legitimate interests.
When do we collect information? Information is gathered from you at various points, including when you create an account, make a purchase, sign up for our newsletter, complete a form, engage with our Live Chat feature, submit a support request, or input data on our website.
Personal Data We Collect:
Some information is collected automatically by our servers:
How We Use Your Information We will only use your Personal Data in ways that you provide us with your consent or when the law allows. Please note that we may process your Personal Data without your knowledge or consent where this is required or permitted by law.
In general, Personal Data you submit to us is used either to respond to requests that you make or to aid us in serving you better. We may also use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways.
All data collected automatically will be used to administer or improve our Services as follows:
Toothpillow does not sell User Personal Data to any third party.
Use of Google APIs Toothpillow’s use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy , including the Limited Use requirements.
Retention of Personal Data Unless the law specifies a different retention period, we will only keep your Personal Data for the time strictly necessary to carry out the services for which said Data has been collected by us. In general, this means we will retain your Personal Data for as long as you have an active Account with us.
Personal Data destruction procedures and methods In principle, we destroy the Personal Data without delay after the purpose of collection and use of Personal Data is achieved. However, this is not the case when preservation is required according to laws and regulations. The destruction procedure and method are as follows:
Marketing We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. We have established the following Personal Data control mechanisms:
We may use your Personal Data to form a view on what Services we think may be of interest to you. You will receive marketing communications from us if (i) you have requested information from us; or (ii) use our Services, in each case, you have chosen to opt-in and not opted out of receiving marketing communications. We will get your express opt-in consent before we share your Personal Data with any company outside of Toothpillow for marketing purposes.
You acknowledge by providing your personal information in connection with receiving services from Toothpillow, that you have an established business relationship with Toothpillow. As such, you provide Toothpillow with express consent to contact you using your personal information for all matters relative to your services with Toothpillow. This may include the use of autodialed or pre-recorded telephonic communications for operational communication, which may include the verification of your personal information, the collection of a debt, or any other necessary communication or confirmation in connection with any element of your ongoing service with Toothpillow. You further acknowledge that this established business relationship may extend beyond the standard eighteen months from the last transaction standard. You understand that services with Toothpillow may not have such a transaction within eighteen months, but that the relationship will still be considered as ongoing due to the specific nature of Toothpillow services. The established business relationship, which is created upon the initiation of services, and the providing of personal information to Toothpillow shall continue for five years following the providing or updating of any personal information in connection with your services with Toothpillow. Concerning sales and marketing from Toothpillow specifically, you understand that the same existing business relationship standard applies.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us. However, where you opt-out of receiving marketing messages, this will not apply to Personal Data provided to us as a result of your use of our Service, a product/service experience, or other transactions.
How we Share your Information – Personal Data shared with third parties We disclose your Personal Data as described below and as described elsewhere in this Privacy Policy.
Our Services may contain links to other third-party websites which are regulated by their own privacy policies. Toothpillow is not responsible for the privacy policies of these third-party websites even if they were accessed using the links from our Services. Other than as stated in this Privacy Policy, Toothpillow does not disclose any of your Personal Data to third parties unless required to do so by law enforcement, court order, or in compliance with legal reporting obligations.
Transfers outside of the EEA Your Personal Data may be transferred to, processed, and stored in countries other than the country in which you are a resident, including the United States, European Union, the UK, and other countries. We may share your Personal Data within Toothpillow and other companies that assist in providing Toothpillow Services which are based in various locations globally.
If you are based in the European Union, this may involve transferring your data outside the European Economic Area (EEA). In addition, many of our external third parties are also based outside of the EEA so their processing of your Personal Data will involve a transfer of data outside the EEA. We may transfer personal data from EEA to third countries outside of EEA, under the following conditions:
Whenever we transfer your Personal Data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Data out of the EEA. If you wish to be informed about what Personal Data we hold and want it removed from our systems, or to exercise any of your rights granted under your country of residence please contact us at privacy@toothpillow.com
Updating Information You can update your personal or account information by contacting our support team at privacy@toothpillow.com We will retain your information for as long as your Account is not closed or as needed to provide you access to your Account. If you wish to close your Account, open a ticket in our support center. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our Terms and Conditions.
Cookies We collect web browser information in order to enhance your experience on our Services and track how the Services are being used. Cookies are small data files that are stored on your computer’s hard drive, and in addition to using cookies to provide you with a better user experience, we use cookies to identify and prevent fraudulent activity. The information collected can include, but is not limited to, your IP address, referral URLs, the type of device you use, your operating system, the type of browser you use, geographic location, and other session data. Cookies are not permanent and will expire after a short time period of inactivity. You may opt to deactivate your cookies, but it is important to note that you may not be able to access or use some features of our Services. Please note that Toothpillow is not responsible and cannot be held liable for any loss resulting from your decision or inability to use such features. Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. At this time, we do not respond to DNT signals.
Security of Information We take the protection of your Personal Data seriously. We use industry-standard data encryption technology and have implemented restrictions related to the storage of and the ability to access your Personal Data. However, please note that no transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. Additionally, we aim to enforce internal regulations and rectify issues as soon as they are discovered.
Legal Rights Concerning Your Information Under certain circumstances, you have rights under data protection laws in relation to your Personal Data which are set out in more detail below:
Request confirmation and access This enables you to confirm whether or not we are processing your Personal Data and that you may access your Personal Data.
Request change or correction This enables you to have any Personal Data we hold about you changed or corrected, though we may need to verify the accuracy of the new data you provide to us. If you need to add or change any information, you can log into your Account and make the change in your settings. If it doesn’t look like you can make the change on your own, please reach out to us at privacy@toothpillow.com and we make work to correct any errors.
Request deletion This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with applicable law. Please note: your right of deletion would not apply for various reasons including if we need to retain your Personal Data in order to comply with a legal obligation or to establish or defend a legal claim. Where we are unable to comply with your request of deletion, we will notify you at the time of your request.
Object to processing You have the right to object to the processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processingThis enables you to ask us to suspend the processing of your Personal Data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to delete it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request to transfer If you ask us, we will provide you or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdrawal of consent This applies where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at privacy@toothpillow.com
Accessing your Information You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, depending on your state or country or residence, if your request is clearly unfounded, repetitive or excessive, we may refuse to act on your request or charge a reasonable fee. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your rights to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
California Residents If you are a California resident, you may have certain rights with respect to your Personal Data, including the following:
The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), permits California residents who use our website to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, or if you have any questions or concerns about your California privacy rights, our Privacy Policy, or our use of your personal information, please send an email to privacy@toothpillow.com
For all California residents, any such inquiries shall be responded to within forty-five (45) days. We must verify your identity concerning such inquiries. Depending on the nature of the Personal Information at issue, we may require additional measures or information from you as part of that verification.
For California residents under the age 18 who have publicly posted content or information, you may request and obtain the removal of such content or information pursuant to California Business and Professions Code Section 22581, provided you are a registered user of any website where this Policy is posted. To make such a request, please send an email with a detailed description of the specific content or information to privacy@toothpillow.com
Residents of other Colorado, Connecticut, Utah, and Virginia We treat collected information of persons residing in any jurisdiction with the utmost care and in accordance with applicable law.
Colorado - we adhere to the consumers’ privacy rights and company personal data collection duties set forth in Colorado’s comprehensive data privacy law known as the Colorado Privacy Act (CPA), or Colo. Rev. State. § 6-1-1301 et seq., which comports with the Colorado Consumer Protection Act.
Connecticut - we do and will abide by Connecticut’s primary data privacy law known as Personal Data Privacy and online Monitoring, or 2022 S.B. 6 or Public Act No. 22-15 effectual on July 1, 2023, which gives Connecticut residents the right to request a copy of their personal data, correct any inaccuracies, and opt out of personal data processing. Moreover, we comply with Conn. Gen. Stat. § 42-471, which mandates that we safeguard personal information from being misused by third parties and erase it upon disposal.
Utah – we observe the requirements of Utah’s 2022 S.B 227, known as the Utah Consumer Privacy Act (UCPA) effectual as of December 31, 2022, which gives consumers the right to know:
In further compliance with the UCPA, upon request, we will provide you access to your data, permit you to delete your personal data, and allow you to opt out of personal data collection.
Virginia – we fulfill the requirements of Virginia’s Consumer Data Protection Act (2021 H.B. 2307/2021 S.B. 1392), which lays out how we control and process data and mandates that, upon request, we will provide you access to your data, permit you to delete your personal data, correct your data, as well as allow you to opt out of personal data collection.
To make a request regarding your personal data, in accordance with any of the laws of Colorado, Connecticut, Utah or Virginia, please send an email with a detailed description of the specific content or information to privacy@toothpillow.com
Residents of Other U.S. States and Compliance with Federal Law We reiterate that we treat collected information of persons residing in any jurisdiction with the utmost care and in accordance. Thus, for purposes of clarity we pronounce our adherence to the following laws of these U.S. States:
While the United States does not currently have a data privacy and protection law enacted at the federal level, should such a law become enacted, we intend to comply with all provisions that may be set forth therein. To make a request regarding your personal data, in accordance with any of the laws of any U.S. State, or to inquire about federal data privacy and protection compliance, please send an email with a detailed description of the specific content or information to privacy@toothpillow.com
Residents of the Country of Australia
As part of our commitment to the protection of personal information and data privacy, we adhere strictly to the regulations set out in the Privacy Act 1988 (Cth) of Australia. This act includes the Australian Privacy Principles (APPs), which provide the framework for how we collect, use, disclose, and store personal information. Our practices are designed to ensure the responsible handling of personal information, respecting the privacy and confidentiality of our users.
In accordance with the Notifiable Data Breaches (NDB) scheme, also a part of the Privacy Act 1988, we are committed to maintaining the highest standards of data security. In the unlikely event of a data breach that could result in serious harm, we will take immediate steps to minimize any potential impact. This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
Furthermore, our operations comply with relevant state and territory privacy laws applicable to the public sector within Australia. These laws provide additional layers of privacy protection and are adhered to in conjunction with the overarching federal legislation.
For specific sectors, we also observe additional privacy rules, such as those outlined in the My Health Records Act 2012 for health-related information, and the Telecommunications Act 1997 for data managed by telecommunications entities. Moreover, our marketing and communication practices are in compliance with the Spam Act 2003 and the Do Not Call Register Act 2006, ensuring respectful and lawful interaction with our customers and users.
We recognize the importance of protecting the privacy of children and adhere to the specific rules under the APPs in relation to the collection of personal information from minors.
By engaging with our services and providing us with your personal information, you consent to the collection, use, and disclosure of your information as outlined in this section and as detailed in our full Privacy Policy.
For additional information regarding privacy laws and regulations in Australia, we encourage our users to visit the website of the Office of the Australian Information Commissioner (OAIC). As the national regulator for privacy and freedom of information, the OAIC offers comprehensive resources and guidance on the Privacy Act 1988, Australian Privacy Principles, and other pertinent legislation that govern the collection, use, and disclosure of personal information.
The OAIC's website serves as a valuable resource for understanding your rights and our responsibilities under Australian privacy law. You can access a wealth of information, including detailed guidelines, FAQs, and the latest updates on privacy legislation.
Visit the OAIC website at http://www.oaic.gov.au for more insights and information on privacy matters in Australia.
Children’s Policy We at Toothpillow are dedicated to protecting the privacy of our younger audience. We only collect information for children under the age of eighteen with explicit consent from a parent or guardian. While our Sites are accessible to all, we actively ensure that any personal information is provided by users who are at least eighteen years old. We encourage parents or guardians who believe their child under 18 may have inadvertently shared personal information with us to reach out at privacy@toothpillow.com . Here, you can also address any inquiries regarding our data collection practices. Your child's privacy and safety are our top priorities.
COPPA (Children Online Privacy Protection Act) The Children’s Online Privacy Protection Act (COPPA) empowers parents by governing the collection of personal information from children younger than 13 years. This act is enforced by the Federal Trade Commission (FTC) in the US, which outlines the obligations of website and online service operators to safeguard the privacy and well-being of children on the internet. Our practices are aligned with this rule, and we consciously avoid targeting our marketing efforts toward children under 13 years of age.
Updates to this Privacy Policy We may update this Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Policy frequently to be informed of how we are protecting your information.
Contact Us If you have any queries or complaints about our collection, use or storage of your Personal Data, or if you wish to exercise any of your rights in relation to your personal information, please contact our Data Protection Officer (“DPO”) at privacy@toothpillow.com We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your Personal Data. Based on the applicable laws of your country, you may have a right to request access to the Personal Data we collect from you, change, or delete the Personal Data. To request the review, update or removal of your Personal Data, please contact us at privacy@toothpillow.com